Privacy Statement

Privacy Statement

Your personal data and your privacy in our general practice
General
In order to provide high-quality medical care, we record your contact details and medical information. We do this in accordance with the Medical Treatment Contracts Act (WGBo) and the General Data Protection Regulation (GDPR). This means that we only use your data for providing medical care and the associated administration, and that we protect your data against breaches by third parties. We retain your data for as long as necessary to provide care and for as long as the law obliges us to keep your data. After this period, we will delete your data.

We exchange data with other healthcare providers, such as GPs, pharmacies, hospitals, physiotherapists, etc. We do this via secure systems and only when necessary. Our staff and GPs only consult your data when it is essential for performing their duties. We only pass your data on to third parties if it is necessary for providing good care. If specific consent is required for this by law, we will request it from you in advance.

We ask for your consent before making your medication data available to hospitals and pharmacies via the national LSP (National Exchange Point). We have engaged IT suppliers for the maintenance and management of our information systems. We have carefully selected these suppliers and made clear agreements with them regarding confidentiality and security. If, despite our measures, third parties should gain unauthorized access to your data, we will report this to you and the Dutch Data Protection Authority.

Rights
You have the right to inspect your data. If it appears that data about you is incorrect, you have the right to have us correct or delete it. In some cases, it may not be possible to (fully) comply with a request (for example, if your inspection leads to a breach of the privacy of others). Should you wish to view your data, please contact our practice.

Complaints
If you have complaints or compliments regarding the way we handle your data, please contact the practice.

Website Privacy and Cookie Statement
Your personal data and your privacy on our website
At Huisartsenpraktijk Vechtrijk, we attach great importance to the privacy of our website users. To safeguard your privacy as effectively as possible, we adhere to a number of core values.

• Informing: We want to inform you as clearly as possible how and why we process personal data. We do this via this privacy statement.
• Limiting collection: We take great care to ensure that our collection of personal data is limited only to what is truly necessary for the proper functioning of the website and the services you use.
• No marketing based on personal data: We do not hand over personal data for marketing purposes and only send commercial mailings after your explicit consent.
• Your data stays with us: We do not pass on your personal data to other parties, unless it is necessary to provide the service used or when we are legally obliged to do so.
• Security: We take appropriate security measures to protect your personal data and also demand this from parties that process personal data on our behalf.
• We respect your legal rights: Based on the law, you have various rights. We inform you about these in this privacy statement.

In this privacy statement, you can read how we put these core values into practice and how we respect and protect your right to privacy.

Which personal data do we need?
By using the website and the services available on it, you leave certain data with us. We only store and use the personal data that is provided directly by you or which is clearly intended to be provided to us for processing. Depending on the service you use, we may collect the following data via the website:

• Your contact details (email address, telephone number);
• Your name, address, and place of residence;
• Account details;
• Insurance details (name of insurer, policy number, insurance start date);
• The name of your healthcare providers or pharmacy;
• Time of your appointment;
• Payment details and billing address;
• Data concerning your health;
• Citizen Service Number (BSN);
• Click and visit behavior;
• Device data / (pseudonymized)

Data of persons under 16 years of age
Our website and/or service does not intend to collect data about website visitors who are younger than 16. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in their children’s online activities to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal data about a minor without that consent, please contact us.

What do we use your personal data for?
Depending on the services offered by us via the website, the personal data you may leave via our website can be used for the purposes below.

• Managing your account and profile: If you choose to create an account, we ask for some data to realize this. This includes your email address, self-chosen password, name and address details, gender, and your date of birth. This data makes it possible for you to use certain services on our website. By creating an account, you do not have to fill in the data every time.
• Registration and making appointments: If you register with us or make an appointment via our website, the data you provide in the relevant form or appointment service will be used exclusively for managing your registration and making an appointment.
• (Repeat) prescription form: If you fill in a (repeat) prescription form via our website, the data you provide there gives us a general insight into your health, medication use, conditions, and allergies. We treat this information confidentially and use it exclusively to provide the correct care to you.
• Requesting medication or repeat prescriptions: If you request medication via our website by logging into your personal environment, you will gain insight into your online medication profile as known to us. You can then order medication and set reminders.
• eConsult: If you use the eConsult for your questions to us, we will treat the data you provide confidentially. To use this service, you must log in to your personal environment.
• Your medical record: In the event that you provide medical data to us, this may be included in your medical record. We only do this if it is legally permitted or if we have obtained your explicit consent for this.
• Contact form: If you have any questions, you can always approach us by filling in the contact form. You will be asked to fill in your name and contact details along with a description of your question. This data is used exclusively to handle your question and to improve our services.
• Improving our services: We may use your data to improve our services. However, we only do this if you have provided the data for that purpose or have given us permission to do so. This includes, for example, feedback you have sent to us via a complaint form or the consent you have given for the use of cookies.

We will not process your personal data for purposes other than those mentioned above, unless you have given prior consent or we are allowed or required to do so by law.

On what legal grounds do we process your personal data?
We only process your personal data on the basis of a legal ground. For the purposes mentioned above, we process your personal data on the basis of the following grounds:

• Performance of the contract: for purposes aimed at offering our services, for example, to handle your registration;
• (Explicit) consent: for purposes aimed at providing access to and use of the functionalities of our website, placing cookies, sending our newsletter, or processing your medical data after we have obtained your (explicit) consent for this;
• Legitimate interest: in certain cases, we have a legitimate interest in processing your personal data. This is the case, for example, if we use cookies to improve our services that have no or limited impact on your privacy;
• Legal obligation: we may have a legal basis for the purposes aimed at processing your medical data and maintaining your medical record. In addition, we are legally obliged to retain certain data from the order you placed in our webshop.

Third-party websites
This privacy statement does not apply to third-party websites connected to this website by links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We therefore recommend that you read the privacy statement of these websites before using them.

Cookies
We use cookies on this website. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. These ensure that the website works properly and that, for example, your preferred settings are remembered.

These cookies are also used to make the website work well and to be able to optimize it. During your first visit to our website, we already informed you about these cookies and asked for permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings.

Use of permanent cookies
With the help of permanent cookies, we can recognize you when you visit our website again. The website can therefore be specifically adjusted to your preferences. Even if you have given permission for the placement of cookies, we can remember this by means of a cookie. This means you do not have to repeat your preferences every time, which saves you time and makes using our website more pleasant. You can delete permanent cookies via your browser settings.

Use of session cookies
With the help of session cookies, we can see which parts of the website you have viewed during this visit. We can therefore adapt our service as much as possible to the surfing behavior of our visitors. These cookies are automatically deleted as soon as you close your web browser.

Use of analytical cookies
We keep statistics on our website, but this is always done entirely anonymously or pseudonymized. No statistics are kept on parts of the website where your health data is exchanged. We may use the applications below to keep statistics.

Google Analytics
In cases where we have activated the Google Analytics tool, cookies from the American company Google are placed via our website as part of the Analytics service. We use this service to track and get reports on how visitors use the website. This tool is set up in a privacy-friendly way. For example, we have not allowed Google to use the obtained Analytics information for other Google services, we have the IP addresses pseudonymized, and we have concluded a processing agreement with Google.

The information collected by Google is transferred to and stored on servers in the United States. Google states that it adheres to the Privacy Shield principles and is affiliated with the Privacy Shield program of the US Department of Commerce. This means that there is an adequate level of protection for the processing of any personal data.

Changes to this privacy and cookie statement
We reserve the right to make changes to this statement. It is recommended to consult this statement regularly so that you are aware of these changes.

Questions and feedback
We regularly check whether we comply with this privacy policy. If you have any questions about this privacy policy, please contact us.

Your personal data and your privacy in our general practice
General
In order to provide high-quality medical care, we record your contact details and medical information. We do this in accordance with the Medical Treatment Contracts Act (WGBo) and the General Data Protection Regulation (GDPR). This means that we only use your data for providing medical care and the associated administration, and that we protect your data against breaches by third parties. We retain your data for as long as necessary to provide care and for as long as the law obliges us to keep your data. After this period, we will delete your data.

We exchange data with other healthcare providers, such as GPs, pharmacies, hospitals, physiotherapists, etc. We do this via secure systems and only when necessary. Our staff and GPs only consult your data when it is essential for performing their duties. We only pass your data on to third parties if it is necessary for providing good care. If specific consent is required for this by law, we will request it from you in advance.

We ask for your consent before making your medication data available to hospitals and pharmacies via the national LSP (National Exchange Point). We have engaged IT suppliers for the maintenance and management of our information systems. We have carefully selected these suppliers and made clear agreements with them regarding confidentiality and security. If, despite our measures, third parties should gain unauthorized access to your data, we will report this to you and the Dutch Data Protection Authority.

Rights
You have the right to inspect your data. If it appears that data about you is incorrect, you have the right to have us correct or delete it. In some cases, it may not be possible to (fully) comply with a request (for example, if your inspection leads to a breach of the privacy of others). Should you wish to view your data, please contact our practice.

Complaints
If you have complaints or compliments regarding the way we handle your data, please contact the practice.

Website Privacy and Cookie Statement
Your personal data and your privacy on our website
At Huisartsenpraktijk Vechtrijk, we attach great importance to the privacy of our website users. To safeguard your privacy as effectively as possible, we adhere to a number of core values.

• Informing: We want to inform you as clearly as possible how and why we process personal data. We do this via this privacy statement.
• Limiting collection: We take great care to ensure that our collection of personal data is limited only to what is truly necessary for the proper functioning of the website and the services you use.
• No marketing based on personal data: We do not hand over personal data for marketing purposes and only send commercial mailings after your explicit consent.
• Your data stays with us: We do not pass on your personal data to other parties, unless it is necessary to provide the service used or when we are legally obliged to do so.
• Security: We take appropriate security measures to protect your personal data and also demand this from parties that process personal data on our behalf.
• We respect your legal rights: Based on the law, you have various rights. We inform you about these in this privacy statement.

In this privacy statement, you can read how we put these core values into practice and how we respect and protect your right to privacy.

Which personal data do we need?
By using the website and the services available on it, you leave certain data with us. We only store and use the personal data that is provided directly by you or which is clearly intended to be provided to us for processing. Depending on the service you use, we may collect the following data via the website:

• Your contact details (email address, telephone number);
• Your name, address, and place of residence;
• Account details;
• Insurance details (name of insurer, policy number, insurance start date);
• The name of your healthcare providers or pharmacy;
• Time of your appointment;
• Payment details and billing address;
• Data concerning your health;
• Citizen Service Number (BSN);
• Click and visit behavior;
• Device data / (pseudonymized)

Data of persons under 16 years of age
Our website and/or service does not intend to collect data about website visitors who are younger than 16. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in their children’s online activities to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal data about a minor without that consent, please contact us.

What do we use your personal data for?
Depending on the services offered by us via the website, the personal data you may leave via our website can be used for the purposes below.

• Managing your account and profile: If you choose to create an account, we ask for some data to realize this. This includes your email address, self-chosen password, name and address details, gender, and your date of birth. This data makes it possible for you to use certain services on our website. By creating an account, you do not have to fill in the data every time.
• Registration and making appointments: If you register with us or make an appointment via our website, the data you provide in the relevant form or appointment service will be used exclusively for managing your registration and making an appointment.
• (Repeat) prescription form: If you fill in a (repeat) prescription form via our website, the data you provide there gives us a general insight into your health, medication use, conditions, and allergies. We treat this information confidentially and use it exclusively to provide the correct care to you.
• Requesting medication or repeat prescriptions: If you request medication via our website by logging into your personal environment, you will gain insight into your online medication profile as known to us. You can then order medication and set reminders.
• eConsult: If you use the eConsult for your questions to us, we will treat the data you provide confidentially. To use this service, you must log in to your personal environment.
• Your medical record: In the event that you provide medical data to us, this may be included in your medical record. We only do this if it is legally permitted or if we have obtained your explicit consent for this.
• Contact form: If you have any questions, you can always approach us by filling in the contact form. You will be asked to fill in your name and contact details along with a description of your question. This data is used exclusively to handle your question and to improve our services.
• Improving our services: We may use your data to improve our services. However, we only do this if you have provided the data for that purpose or have given us permission to do so. This includes, for example, feedback you have sent to us via a complaint form or the consent you have given for the use of cookies.

We will not process your personal data for purposes other than those mentioned above, unless you have given prior consent or we are allowed or required to do so by law.

On what legal grounds do we process your personal data?
We only process your personal data on the basis of a legal ground. For the purposes mentioned above, we process your personal data on the basis of the following grounds:

• Performance of the contract: for purposes aimed at offering our services, for example, to handle your registration;
• (Explicit) consent: for purposes aimed at providing access to and use of the functionalities of our website, placing cookies, sending our newsletter, or processing your medical data after we have obtained your (explicit) consent for this;
• Legitimate interest: in certain cases, we have a legitimate interest in processing your personal data. This is the case, for example, if we use cookies to improve our services that have no or limited impact on your privacy;
• Legal obligation: we may have a legal basis for the purposes aimed at processing your medical data and maintaining your medical record. In addition, we are legally obliged to retain certain data from the order you placed in our webshop.

Third-party websites
This privacy statement does not apply to third-party websites connected to this website by links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We therefore recommend that you read the privacy statement of these websites before using them.

Cookies
We use cookies on this website. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. These ensure that the website works properly and that, for example, your preferred settings are remembered.

These cookies are also used to make the website work well and to be able to optimize it. During your first visit to our website, we already informed you about these cookies and asked for permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings.

Use of permanent cookies
With the help of permanent cookies, we can recognize you when you visit our website again. The website can therefore be specifically adjusted to your preferences. Even if you have given permission for the placement of cookies, we can remember this by means of a cookie. This means you do not have to repeat your preferences every time, which saves you time and makes using our website more pleasant. You can delete permanent cookies via your browser settings.

Use of session cookies
With the help of session cookies, we can see which parts of the website you have viewed during this visit. We can therefore adapt our service as much as possible to the surfing behavior of our visitors. These cookies are automatically deleted as soon as you close your web browser.

Use of analytical cookies
We keep statistics on our website, but this is always done entirely anonymously or pseudonymized. No statistics are kept on parts of the website where your health data is exchanged. We may use the applications below to keep statistics.

Google Analytics
In cases where we have activated the Google Analytics tool, cookies from the American company Google are placed via our website as part of the Analytics service. We use this service to track and get reports on how visitors use the website. This tool is set up in a privacy-friendly way. For example, we have not allowed Google to use the obtained Analytics information for other Google services, we have the IP addresses pseudonymized, and we have concluded a processing agreement with Google.

The information collected by Google is transferred to and stored on servers in the United States. Google states that it adheres to the Privacy Shield principles and is affiliated with the Privacy Shield program of the US Department of Commerce. This means that there is an adequate level of protection for the processing of any personal data.

Changes to this privacy and cookie statement
We reserve the right to make changes to this statement. It is recommended to consult this statement regularly so that you are aware of these changes.

Questions and feedback
We regularly check whether we comply with this privacy policy. If you have any questions about this privacy policy, please contact us.